RETURN / REFUND POLICY
A. Once a quotation is accepted and an order is placed, the order cannot be canceled, changed, reduced in quantity, or suspended for delivery unless written consent is obtained from YuTop, and the customer shall bear all resulting losses.
B. Claims for shortages, damages, or quality issues must be raised within 5 working days of receipt of the goods.
C. No products may be returned without prior agreement from YuTop and obtaining a formal Return Merchandise Authorization (RMA) number. Please apply for an RMA number via the contact methods on the website. Returns without an RMA number will be refused outright.
D. If the customer believes the products do not conform to specifications, and this is confirmed upon review by YuTop, we will be responsible for replacing or correcting the products.
E. If replacement or repair is not possible, we will issue a credit for the original invoice amount.
F. If the original invoice has been paid, the credit amount will be applied to your earliest outstanding invoice.
G. If there are no outstanding invoices, the credit amount will remain in your account for future transactions.
H. Claims for breakage, damage, or loss occurring during transit should be filed directly with the carrier designated by the customer or with YuTop (if the carrier was arranged by us).
